**NEW** Email Settings


UNABLE TO ACCESS YOUR EMAIL?
TRY GOING TO: https://webmail.qx.net 

BASIC MAIL SETTINGS for email clients
(Outlook, Apple Mail, Thunderbird, etc.):

For incoming mail (IMAP Server Settings):
    * Connection Type: IMAP
    * Port: 993 (use port 143 if SSL fails with port 993)
    * Security Option: SSL
    * Hostname: mail.qx.net
    * Username: <your FULL email address>
    * Password: <your password>

For outgoing mail (SMTP Server Settings):
    * Hostname: mail.qx.net
    * Port: 587 (use port 25 if STARTTLS/TLS/SSL fails with port 587)
    * Security Option: STARTTLS (TLS)
       or just SSL if neither of the first two options are available
    * Check "My server requires authentication"
    * Username: <your FULL email address>
    * Password: <your password>

**NOT RECOMMENDED UNLESS ALREADY SETUP AS POP3**
For incoming mail (POP3 Server Settings):
    * Connection Type: POP3
    * Port: 110 (995 is standard for SSL, but 110 also works with SSL)
    * Security Option: SSL
    * Hostname: mail.qx.net
    * Username: <your FULL email address>
    * Password: <your password>


TROUBLESHOOTING BASIC MAIL SETTINGS:

If the above settings do not work for your mail client, try turning SSL off, however please know that your password will be transmitted in plain text and the potential for collection and abuse by spammers is exponentially greater. If turning SSL off is the only way your mail client works, please contact your network administrator to make sure that SSL ports are not being blocked by a firewall. If this is not the case, it may be best to try another mail client that properly supports SSL. Here are two clients, known to support SSL as a feature:


TROUBLESHOOTING WEBMAIL:

**WARNING: OLD BOOK MARKS DO NOT WORK!**

Use: https://webmail.qx.net to get to webmail.


TROUBLESHOOTING iPhones/iPads:

For mail on iPhones and iPads, make sure you are on a good wi-fi connection before making changes.

To fix iPhones and iPads that cannot connect to the new mail system:

Go to Settings > Mail, Contacts, and Calendars > Select your QX email account.
Tap your email address

For INCOMING MAIL SERVER:
Host Name: mail.qx.net
User Name: user@qx.net (replace with your full email address!)
Password: your password (will contain dots if already entered)

Tap SMTP under OUTGOING MAIL SERVER
Tap below PRIMARY SERVER, the first one listed as On

For OUTGOING MAIL SERVER:
Host Name: mail.qx.net
User Name: user@qx.net (replace with your full email address!)
Password: your password (will contain dots if already entered)

Turn Use SSL on
Tap Authentication > tap Password and verify there is a check mark on the right of it, tap mail.qx.net in the top left to go back.

Tap Done in the top right. It will take a moment to verify the settings and then there is one more thing to change.

Tap Account in the top left to go back to your Account settings.
Scroll to the bottom and tap Advanced
Scroll to the bottom again.

Turn Use SSL on
Tap Authentication > tap Password and verify there is a check mark on the right of it, tap Advanced in the top left to go back.
Tap Account in the top left to go back.
Tap Done in the top right.
It will take a moment to verify the settings and then once complete you should be able to go to your mail application and verify that you are now receiving mail again.


Further iPhone/iPad Troubleshooting:

If you encounter an error during the steps above when verifying the settings, go back to the settings you were on and try tapping "Done" in the top right again.
If that fails try turning SSL off and trying "Done" again.

If neither of the above fixes worked for you it may be best to remove the account from your phone or iPad and re-add it. Go to Settings > Mail, Contacts, and Calendars > Select your QX email account. Tap Delete Account at the bottom. It will ask you to confirm. Do so and wait a moment before it returns you to the account listing where you can tap Add Account to re-add the account. Then use the new account setup below (To be added soon).


Troubleshooting Apple Mail clients:

Go to Mail > Preferences
In the window that appears, click Accounts under the blue @ icon.

OUTGOING MAIL:
Next to Outgoing Mail Server (SMTP) click the drop down to the right of it
Click Edit (SMTP) Server List

Under Account Information change Server name to: mail.qx.net
Click the Advanced button to the right of the Account Information button

Make sure Use Secure Sockets Layer (SSL) is checked
Click the drop down to the right of Authentication, select Password

In the User Name and Password boxes below, enter your information, make sure to use your FULL email address as your username.

Click OK

INCOMING MAIL:
In Account Information, verify Incoming Mail Server is: mail.qx.net
Also, verify User Name is your FULL email address

Click Advanced, to the right of Account Information and Mailbox Behaviors

Make sure Use SSL is checked
Click the drop down to the right of Authentication, select Password

Click the red button in the top right to exit the setting window and make sure to click SAVE when asked if you want to save changes.

If communication fails, try turning SSL off for incoming mail.